We purchased three mattresses and were very happy with the service and selection. Our salesman Patrick was very helpful and knowledgeable. The next day we returned for mattress protectors and frames and were helped by Van who was very personable and found us everything we needed.
Had a very bad experience with the Somers point . I would not even give them one star until they changed our base. It took a lot of arguing.
Patrick (Sales rep) sold my wife and I a bed set up and was very professional on the Sunday (April 2, 2017) that we made the purchase... Despite my attempt to get the best price (and we thought we did)my wife and I said that we were going to shop around. At that point Patrick asked what were we looking to spend bottom line. We told him and he made it work. That said, my wife received a call from Patrick on the day of the pick up (April 5, 2017) and he told her that there was an issue with the box spring (the warehouse sent the wrong one). I then called Patrick after speaking with my wife, and he explained that he had another new box spring in the back of his store, and I could have that if it was okay with me (He did state that it was a cheaper model and we would receive a $100 credit).... I arrived at the store after work at 5:30 on April 5, 2017 and the box spring was ripped (Fabric) (no big deal), and then he hands me a box with a frame in it that was obviously taped up at the store. Patrick stated that the box was damaged during shipping but the frame was new. (Patrick obviously boxed up a frame he found laying in his small store warehouse). Upon taking receipt of the box I said "where did this ship from?" I got home and opened the frame and it was bent, the end caps were missing, and there was no hardware. I know shame on me... for not inspecting everything to the fullest, but I believed Patrick. The point is if he could not do the deal then he should of been man enough to say it. Period, Instead he lied and took the low road. I called the store today on April 14, 2017 and spoke with one of his colleagues, and he stated that Patrick was in training.... I hope they are teaching integrity and honesty because he needs it! I am not saying this company is bad but when you have someone misleading customers... It is just bad.
Patrick was very professional and very helpful. He was first and foremost interested in our health and what was best for us.
The worst experience ever! Never shop here!
The delivery process was seamless and all three beds were set up in minutes. Overall we had a very positive experience.
They did finally change the base.
Mattress Warehouse Of Somers Point is a US Lodging based in Somers Point, New Jersey. Mattress Warehouse Of Somers Point is located at 512 New Rd, Somers Point, NJ 08244, USA.
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