Fast, prompt service.
When I arrived at American Cleaners, I was so upset at what had happened but kindly and calmly walked into her establishment with the expectation that she would be kind to me considering she ruined my dress. Not only was she rude, she belittled me and basically told me I was crazy because she didn't "see the stain". She told me that she couldn't believe I was "crying over a dress". My husband calmly told her that this was a birthday gift and cost over $200. She said, "I don't care if your dress is $200 or $10,000." She continued to badger me and roll her eyes and give me a hard time and completely denied that this stain was her fault.
I truly wish she would have compensated me for the damages she caused. I don't know how someone could be so rude to a paying customer.
I brought a brand new $270 Bhldn dress to get altered. When I picked it up, I brought it home and took it out of the bag and noticed a deep, black stain on the front of my dress. The dress had a very delicate top sheer layer with velvet flowers and the stain was caked into the flowers and on the sheer material. I immediately called the seamstress and told her what I found, so she told me to bring it back in so she could see it. On my way there, I stopped at 2 dry cleaners to ask them if they could remove the stain. They both said they wouldn't be able to help me because if they tried it would likely rip a hole in the delicate material. They both told me that it looked like a grease stain from a machine such as a sewing machine.
American Cleaners Tailoring is a US Laundry based in Somers Point, New Jersey. American Cleaners Tailoring is located at 601 New Rd, Somers Point, NJ 08244, USA.
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